Browser / Version: Firefox 123.0 Operating System: Linux Tested Another Browser: Yes Chrome
Problem type: Site is not usable Description: Unable to login Steps to Reproduce:
I typed my email address into the form then clicked the "Sign In" button. The result is an error with message "Something went wrong please try again." The expected result is a new page asking for a password or sending an SMS login token. This site login worked on 2024-09-29 and did not work 2024-10-05. I tried it also in troubleshooting mode with the same result. I reported it to their customer service and the response was to use a different browser. Chrome worked.
Additional info: I just tried an invalid email address "nobody@example.com" and the result is a new page with option to sign up for an account. That is expected behavior.
URL: https://www.lowes.com/u/login/oauth2/authorize?redirect_uri=https%3A%2F%2Fwww.lowes.com%2Fu%2Flogin%2Foauth2%2Fpostauthorize&scope=general-digital-access&client_id=loweswebclient&state=c0N2VnNGTE4xblc2eHByUTFrYUE0NUpSVXFLQWJ4UTNUUXdTc1NtTlZwZTBqWEpqb3lieXVyVFliNFFMR3JJTQ%3D%3D&code_challenge=cGRcfeTfLga2Vx1rGl4zkGJvzwG86ViQaCFvlqTpeH0&code_challenge_method=S256&redirect=
Browser / Version: Firefox 123.0
Operating System: Linux
Tested Another Browser: Yes Chrome
Problem type: Site is not usable
Description: Unable to login
Steps to Reproduce:
I typed my email address into the form then clicked the "Sign In" button. The result is an error with message "Something went wrong please try again." The expected result is a new page asking for a password or sending an SMS login token. This site login worked on 2024-09-29 and did not work 2024-10-05. I tried it also in troubleshooting mode with the same result. I reported it to their customer service and the response was to use a different browser. Chrome worked.
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Additional info: I just tried an invalid email address "nobody@example.com" and the result is a new page with option to sign up for an account. That is expected behavior.