URL: https://www.disneyplus.com
Browser / Version: Firefox 132.0
Operating System: Windows 10
Tested Another Browser: Yes Edge
Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
Movies/shows would not appear after clicking 'play', just a black screen. This happened on both windows 10 and 11, both 64-bit versions. At first, I downloaded the Disney+ app from the microsoft store, and the app behaved normally. Did troubleshooting with Disney+ earlier, and her suggestion of trying a private window on firefox worked just as well as a different browser. Not sure why the site isn't working on general Firefox, never seen that before. Just a heads up.
Browser Configuration
From webcompat.com with ❤️
URL: https://www.disneyplus.com
Browser / Version: Firefox 132.0
Operating System: Windows 10
Tested Another Browser: Yes Edge
Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
Movies/shows would not appear after clicking 'play', just a black screen. This happened on both windows 10 and 11, both 64-bit versions. At first, I downloaded the Disney+ app from the microsoft store, and the app behaved normally. Did troubleshooting with Disney+ earlier, and her suggestion of trying a private window on firefox worked just as well as a different browser. Not sure why the site isn't working on general Firefox, never seen that before. Just a heads up.
Browser Configuration
From webcompat.com with ❤️